VitalSmarts™ Success Stories

 

Workforce Vitality at Lockheed Martin

Consulted with senior leaders in the $4 billion Tactical Aircraft division of Lockheed Martin to improve behaviors critical to achieving the company's vision of the future. Research conducted on site showed not only substantial changes in behavior, but also 10-20% improvements in quality and productivity linked to the change.

• Lockheed Martin Case Study

Culture-Change Effort for AT&T

Involved for five years in an organization wide development effort with top leadership to remove cultural obstacles to empowerment and quality. Various business units realized significant results in cost savings, employee satisfaction, and overall quality improvement.

"When I took over the business billing organization at AT&T we had 18 months to make 30% improvements in quality, 50% reductions in cost and dramatically improve our ability to meet schedule with new software releases. Had we not made a serious leadership commitment to practicing the skills we learned from DialogueSmarts these goals would not have been a stretch, they would have been impossible. The Crucial Conversations skill set were not only vital to our ability to deliver these results, they enabled us to achieve them in just under 12 months."

Michael L. Miller
Director of Business Billing, AT&T

• AT&T Case Study

Leadership Development at IBM

Developed, piloted, and implemented a four-day leadership development program for executives and managers of IBM. The course was IBM's highest rated training program for years, and leaders reported that their increased skills translated to significant improvements in manufacturing efficiency, innovation, and inter-organizational cooperation.

Vitality Initiative at Intermountain Health Care

Trained managers who worked with their teams in team vitality. Teams diagnosed what they needed to work on in terms of their team skills and their technical results. In an organization of almost 4000 employees, customer service scores were up for three years. On the employee opinion survey, which has 22 questions, all 22 questions were scored higher for three consecutive years.

Leadership and Executive Coaching

Acted as personal coach to the presidents and senior executives of dozens of organizations. Helped these leaders identify and improve in key areas that many have claimed made a significant difference in their later career success.