Crucial Assessment™
Please rate the following items

 Strongly Disagree Disagree Neutral Agree Strongly Agree
1. When people in our organization care deeply about a topic, some tend to push their ideas too forcefully, causing others to be resentful or resistant
2. Our results occasionally suffer because people don't keep their commitments, even when we have pretty clear assignments.
3. Because people don't always feel safe expressing their views, there are times we don't catch problems as early as we should.
4. It can be hard to predict what will get done in our organization because people are not consistently held accountable.
5. Sometimes our decisions aren't as good as they could be because in the middle of a discussion one or more people move from trying to make the right decision to trying to win.
6. We often miss deadlines, go over budget, or fail to deliver on commitments because we let people get away with excuses.
7. Sometimes we're forced to implement plans or carry out assignments we don't buy into because we won't openly disagree with people in positions of authority.
8. Sometimes we do workarounds or simply let problems go rather than talk face-to-face with the people who let us down.
9. We don't do enough to make it safe for people who may have the most information (and often the least authority) to share their honest views.
10. I think sometimes we're easy on people who miss deadlines or budgets because we know that one day we'll fall short, and we want them to be easy on us as well.
11. Occasionally we have trouble making decisions because we know people have differing views; we wait for them to speak up, and when nobody does, the decision doesn't get made.
12. We tend to back away from confronting others who miss deadlines or fail to follow procedures because we value getting along more than we value getting things done right.
13. Too often a handful of outspoken and verbally forceful people overwhelm the ideas of those who are more tactful or slower to speak their minds.
14. Our accountability is spotty. Some people are nearly always confronted when they perform poorly while others go unnoticed or are simply left alone.
15. In this organization it's better to be polite-and maybe not offer our complete and honest opinions-than it is to be honest and ruffle feathers.
16. When someone fails to deliver on a promise, we tend to give them second and third chances without saying much-hoping things will improve on their own.
 
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