- An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
- Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.
- An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
- Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
- A nurse worries about what to say to an abusive physician. She quickly remembers “how things work around here” and decides not to say anything.
Everyone
knows how to run for cover, or if adequately provoked, step up to these
confrontations in a way that causes a real ruckus. That we have down
pat. Crucial Confrontations teaches you how to deal with violated expectations
in a way that solves the problem at hand, and doesn’t harm the relationship—and
in fact, even strengthens it.
Crucial Confrontations borrows from 20 years of research involving two groups. More than 25,000 people helped us identify those who were most influential during crucial confrontations. We watched these people, documented what we saw, and then trained and tested more than 300,000 people on how Crucial Confrontations skills are at the heart of strong marriages, productive organizations, and effective teams.
Learn how to step up to and master Crucial Confrontations and everything gets better.