Letter of Endorsement
> Letter About Crucial Confrontations
from Pamela A. Popper, Ph.D., N.D., Founder & Executive Director, The Wellness Forum
Dr. Southam Leading a VitalSmarts Seminar
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Client Comments
“The revolutionary ideas in this book demonstrate how these moments of potential breakdown are, in fact, opportunities for breakthrough. The wisdom this book offers will not only save countless imperiled relationships, it will strengthen the world by profoundly strengthening its fundamental building blocks—our families, neighborhoods, communities and workplaces.”
Stephen R. Covey, author of The 7 Habits of Highly Effective People
“Clear and consistent communication can work magic in an organization...but only if leaders have the courage and skills to set clear expectations and hold all individuals accountable. Crucial Confrontations gives leaders simple, effective tools to address tough problems and move to resolution.”
Quint Studer, CEO, Studer Group and author of Hardwiring Excellence
“The tools and concepts of Crucial Confrontations have proven to be extraordinarily effective in preparing our leaders to manage change and improve results. We expect this new book to take us to the next level in driving accountability.”
— Mike Redenbaugh, CEO, Bell Helicopter
"The greatest test of a relationship is what happens when someone lets you down. Yet these are the moments of greatest opportunity. By learning to manage crucial confrontations, you can unleash the true potential of a relationship or organization and move it to the next level. Never again will you have to choose between candor and kindness. This book teaches you that you can win by using both."
— Ken Blanchard, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know—and Do
“I’ve got no patience for foo-foo. This book is the real deal – it has immediate practicality. This is not fluff. The authors spent over 10,000 hours observing individuals who had been identified as the best at engaging in difficult but necessary confrontations where everyone wins and relationships are ultimately strengthened. Read it, underline it, learn from it. It’s a gem.”
— Mike Murray, VP Human Resources and Administration, Microsoft (retired)
“Hot-headed players. Tough refs. Energetic coaches. Anxious team owners. Watch out! This book redefines how we all relate to each other. Read it now or get lost in the dust.”
— Danny Ainge, Executive Director, Basketball Operations Boston Celtics
“Brutal honesty is easy. Suffering in silence takes no skill. Achieving absolute honesty while maintaining complete respect requires skill. And useful skills is what this book offers. It redefines how we relate to each other at work and at home. When Crucial Confrontations becomes required reading for everyone, the result will be overwhelming increases in productivity and prosperity.”
— Harry Paul, Co-author of FISH! A Remarkable Way to Boost Morale and Improve Results
“I've seen first hand how these ideas can change a company for the better. But Crucial Confrontations is not for the faint-hearted leader. It starts with the CEO, demands greater openness of all leaders, and removes people’s chronic excuses for failed results in the past. It also creates a new climate of willingness on everyone’s part to confront tough issues with colleagues. It works. It profoundly affects performance. I highly recommend it.”
— Russell K. Tolman, President & CEO Cook Children’s Health Care System Fort Worth, Texas