Ensure Accountability and Execution
With a Proven Step-by-Step Process
Every team and organization faces disappointment. A coworker misses a
deadline, a
team sets expectations only to fall far short of the goal, or a direct
report just plain
behaves badly. Too often, we rely on one
another for results only to let each other down.
We make promises and break them—and bad
things happen.
Based on more than two decades of research,
Crucial Confrontations training asserts
one thing: if you can replicate the skills of
top performers and effectively hold others
accountable, your whole world changes
(everything from productivity to teamwork to
improved relationships).
Crucial Confrontations training teaches individuals and teams how to willingly and effectively speak up when others let them down—no matter power, position, or temperament—enhancing accountability, improving performance and ensuring execution each and every time. These skills inevitably produce rapid, sustainable, and wide-reaching changes in the results you care about the most.
Confrontations skills your best practices.
What You'll Learn
Skills taught in this training deliver significant improvements in areas such as:
- Productivity—deal with violations before they escalate into chronic problems.
- Performance—discuss deviations without generating defensiveness or resentment.
- Change Management—eliminate resistance by replacing fear and uncertainty with genuine motivation.
- Teamwork—hold everyone accountable to the same standards, replacing jealousy and inequity with justice and unity.
- Quality—discuss challenges and barriers in a way that yields creative and supported solutions.
- Relationships—confront broken promises or violated expectations in a way that solves the problem while strengthening the relationship.
- Safety—nurture
safe practices by knowing
which infractions to confront and how to
confront them.
Course Details
Crucial Confrontations training infuses fourteen hours of classroom time with more than 120
original video clips of “before and after” situations. Enjoy video-based instruction from the
authors of Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations,
and Bad Behavior. Engage in extensive in-class practice, group participation, and personal
planning as you explore and master these Crucial Skills.
Southam Consulting offers Crucial Conversations Seminars for individuals and organizations. We also provide Trainer Certification Seminars for organizational leaders interested in leading their own team through Crucial Conversations training. Upcoming dates & locations.
The Seminars are conducted by Kurt D Southam, a VitalSmarts Associate.
Who Should Attend?
Crucial Confrontations training is ideal for individuals who manage people or processes as well as those who have supervisory or cross-functional management responsibilities. Learn to facilitate rapid problem-solving and improve results. For true change to be achieved, involving teams and even entire organizations is essential. At a minimum, consider attending our public training events, or contact us about bringing our professional facilitators into your organization.
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