A crucial confrontation consists of a face-to-face accountability discussion—someone has disappointed you and you talk to him or her directly. When handled well, the problem is
resolved and the relationship benefits.

Behind the problems that routinely plague organizations, teams, and families, you’ll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly—and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and performance plummets.

New research demonstrates that these disappointments aren’t just irritating—they’re costly—sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior draws from over 10,000 hours of real-life observations to teach you the core management skills for achieving individual, team and organizational excellence. By applying the book's step-by-step approach to dealing with motivation and ability issues, you'll be better able to solve problems, confront and manage gaps and ultimately achieve higher levels of performance.

Learn one set of skills

Learn the crucial confrontations skills and you can look forward to significant and lasting change in every problem you choose to confront in every domain of your life. You’ll never have to give into your fears and walk away from a problem again.

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