About The Book
The New York Times Bestseller by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler
Crucial Conversations gives you the tools to handle life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes. You'll learn how to:
- Prepare for high-impact situations with a proven technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with the skills you learn in this book you'll never have to worry about the outcome of another crucial conversation again.
> Read Chapter 1 from Crucial Conversations
Unfortunately, if you're like most of us, when it matters most you're typically on your worst behavior. That's because when it comes to crucial conversations, we're designed exactly wrong. When our emotions kick in, we're genetically programmed to fight or to take flight--not to skillfully hold complex human interactions.
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