The way you typically behave during a crucial conversation is your "Style Under Stress." (If you haven't already, you can take our free Style Under Stress survey.) Your current style, though, doesn't represent an inalterable character trait or a genetic propensity. When caught up in a crucial conversation, it's difficult to see exactly what's going on and why. When a discussion starts to become stressful, we often end up doing the exact opposite of what works. We turn to the less healthy components of Style Under Stress.
If you seriously study and practice the Crucial Conversations dialogue skills, you can break out of this insidious cycle. With these skills, you can master your most difficult conversations and change everything.
The Skills You Will Learn
- Start With Heart
- Learn To Look
- Make It Safe
- Master My Stories
- STATE My Path
- Explore Others Paths
- Move To Action